business

Ah the critics.

/ beaumontmichael

I shied away from writing for about thirty years following my formal education. Every time I put pen to paper, or fingertips to the keyboard, every bad memory of my horrible schooling came rushing back to me.

As part of my new job (a decade ago), I was required to write a regular monthly article for the trade magazine, which I approached with great trepidation initially. Having come from radio and before that my life as an auctioneer, I had no problem talking, but writing, wow, that was a whole new adventure. I realise now that this is a classic chicken and egg thing, because i didn’t want to write I had to hone my speaking skills, so no shock that I finished up in gigs that didn’t require writing right?

Having served my writing apprenticeship after three or four years I found the constraints of writing a monthly trade article (effectively toeing the company line) just too restricting and I found myself looking for other opportunities to express myself.(I know, get me!)

I then began writing a newsletter, sent electronically as a subscription service to the very same people who were readers of the magazine. It started from just my email list of about 60 people, soon I had 1200 subscribers. So far so good. I was able to be cheekier than the monthly corporate article and have a little fun along the way. Then I got an email out of the blue, from someone who was not a subscriber, giving me advice that I had not requested, none of which was complimentary.

It went something like this “who do you think you are? what arrogance, opinionated, childish dribble etc” My immediate reaction was one of shame and disappointment. My gut reaction was exactly that, physical and forceful, it felt like I had got all of this wrong, and let people down by publishing my thoughts and ideas. I went straight back to that time in school when the teacher was handing out yesterday’s test results.

Then, as my gut reaction calmed, I had another look at it. He wasn’t a subscriber, no-one was forcing him to read the newsletter. In fact he had to go out of his way to read it. Why then would someone go to that extra effort, and then be critical of the author? And even more than that, why would you bother to get personal and send it to the author? Are people really that mean and keen to hurt?

After some consideration, I concluded that, yes indeed some people are that mean. In this world in which we live there are mean, cruel people hell-bent on destruction. People without a moments care for the ramifications of their appalling behaviour. They feel it is their divine right to be critical and no fear for the collateral damage. The real issue then is, for me, should I listen to them?

Should I have sleepless nights worrying that I am not doing the right thing by writing? Do I really write childish drivel? Should I just hit the delete button on his email? Should I write back to him giving him both barrels or perhaps apologising for wasting his oh-so-valuable time? Should I give it another thought? Well that last question is an easy one, of course I was going to think about it some more.

I have in the past been guilty of catastrophising and then relying heavily on my bride to supply perspective in matters of these kinds or whenever I feel that I may have lost objectivity. So, back to the well I went and asked for her honest opinion. She told me that my writing had improved out of sight and was now fun to read. As a fully paid up member of the “Harsh but fair” party, she wouldn’t lie to me about stuff like that. So I decided to take on board the input that my writing style was not for everyone, but was sufficiently popular to keep going.

I tell this tale because most people who know me, may be surprised that the foul words of someone I have never met would upset me or indeed have any effect on me at all. But they did. So I would ask you to be considerate when complaining. Which means have a little think about it before you do it. That’s all.

Footnote: Michael is the Curator of The Life Log Project. A commercial operation based in Sydney Australia that helps people tell their story, captured on digital media for the benefit of future generations. For more information on the service check out http://www.thelifelogproject.com.au

On friendships that drift

/ beaumontmichael / 1 Comment

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I’m guessing we have all had friendships that have just drifted off into the ether. People that were once friends become acquaintances for no particular reason other than one or both parties stops making the effort that was once made. Most often neither party is at fault, sometimes the effort of constantly being the motivating force simply wears thin.

Occasionally it results in slightly embarrassing impromptu meetings in shopping centres or community get togethers but once that is taken care of the new status is confirmed and everyone is much the happier as a result.

I was watching a brilliant Netflix series on chefs the other day called (I think) the The Chefs Table, and the chef described many of his past friends as “just not interesting him much anymore.” While that is an extreme take on it, we probably also have old friends like that too. He or she may be OK in the right social setting, but that setting just wasn’t happening often enough. (think drink)

Perhaps in my case, I could sheet home the blame on my upbringing. After all, as the son of a Naval man, we moved house and school almost every two years which meant that I had some practice at not bonding totally and leaving people behind. Though in truth that may have some bearing, I do not blame my upbringing at all for allowing many of my best friendships to simply drift.

I really enjoy friendships that mean I don’t have to see people every day. I like to meet with my friends at a rhythm that suits me, not too often (whatever that may be) and not so rarely that I feel out of touch with their current challenges.

Supporting people through their challenges whether they might be mental, emotional or intellectual is the hub of all of my friendships. Offering a shoulder to cry on, a brain to pick, an ear to a version of a story or simply the comfort of a great meal and good wine is the cornerstone of every meaningful friendship I have. That may not be the case for everyone, but there you go.

That then may also explain why some friendships drift. Having picked my brain or eaten at my table or explained their story or cried on my shoulder, perhaps the other party needed more and I failed to provide it. I get really excited when I get the chance to share something with my friends. Sport or food or news it doesn’t really matter, life is exciting when that opportunity comes along. Friends are great, and I love to spend some time with them.

 

Footnote.Michael is the Chief Curator of http://www.thelifelogproject.com.au a business that helps people to tell their story for the benefit of future generations.

The retail warehouse quality help inverse ratio

/ beaumontmichael

I have recently been shopping for dog stuff. With a new puppy in the house after a long break, we need all the usual stuff. Baskets, beds, chew toys, leads, collars and a smattering of impulse purchases that I will no doubt regret. Fortunately for me, close to where I live is a range of pet warehouse retail opportunities.

I have visited them all more than once. I have noticed however, that the amount of help available anywhere other than at the counter seems to be in short supply and when it is available the willingness of the person to help is in inverse proportion to their knowledge base. So if they know nothing, they are very willing and if they know lots, then you can’t find them.

It seems that the way to get the information you need is to stand in a queue at the front counter, preferably in front of someone struggling to hold all the 20 kilo bags of dry food they are buying for their menagerie, and then stop and have a lengthy chat with the person serving.

While all of this is probably acceptable somewhere, it is not working for me. I feel way too guilty holding up the line, so I wont line up and then chat, and when I walk around the warehouse I can’t find anyone that knows anything. Consequently I have purchased a range of things based on the advice of someone who clearly (as it turns out) knows less than I do.

The only thing left to do is to come up with a name for the retail ratio. Perhaps the Warehouse help ratio fits best, hardly very inventive though, what do you think?

You could be a dick

/ beaumontmichael / 1 Comment

Twice a year we award worthy Australians with Medals. I get excited on both Australia Day and the Queens Birthday weekend in anticipation of reading the lists. As someone who has spent so much time recording stories and interviewing people it will not be any shock to you that it is the stories behind the awards that I like the most.

This year we have a cracker. The wonderful Dick Smith was awarded the country’s top honour and his is a lovely story, that should resonate with an entire generation.

Mr Smith is an achiever. The Americans would probably call him a winner. From humble beginnings he toiled to eventual business success and now seems to spend his time giving his money to people who need it more than he does.

The part of his story that should have ears burning everywhere, is his schooling. Marked 45th of 47 students in his year, he went through the apprenticeship route rather than to University. Many a young person is led to believe that if you haven’t made your mark academically by 12 or 13 you are up against it in the success stakes.

Dick Smith would have everyone know that he was not good at school but pretty good at business, leadership, learning and (in my opinion) being a good bloke. Personally I find it interesting that school failed to provide him the opportunity to shine. Though it doesn’t surprise me. The point though is that he didn’t let a thing like academics get in the way of success.

I am not teacher bashing either, some of my favourite people are teachers so this is not about teaching standards or anything like that. It is important for young people to know that the bumps and scuffs that almost inevitably occur during a young persons schooling are not an excuse to give up. In fact they should be providing the motivation to dig a little deeper and work a little harder. Dick Smith’s story shows there is more than one way to skin a cat. We need to be creative in the way we look at success, the way we approach hurdles and the methods we use to shine the light on the big world. Thank you Dick.